Capital One • Design Internship Program
Summer 2017 - Commercial Bank Design, Treasury Management team in NYC
Worked on a human-centered design research project, a set of visual design guidelines for a iOS application, contributed to projects for future state designs for a web-based platform and a set of print statements, and helped facilitate several workshops.
Design development program
The Design Development Internship Program is a 10-week internship program providing the opportunity to experience the culture and life of One Design, the design organization at Capital One. I was part of a class of 13 interns placed across the country and different lines of business. Over the course of the internship, I experienced a wide range of professional and skill-based trainings, networking events and mentorship opportunities.
During my internship, I was placed on the Commercial Design team and was immersed into day-to-day work of the team on the Treasury Management value stream (now the One Experience value stream), while completing two large projects for the summer.
Building design skills
The Design Development Program is designed to help grow
I am really excited about the work I will be doing for the remaining of the summer. Sam and Natalie did a great job of creating the basis of my curriculum. I am slightly apprehensive about the amount of work but I want to give it a few weeks to see how things play out
Visual interface guidelines for ios
Developed visual interface guidelines for the Intellix Mobile (iOS) application and audited the styling. Pitched changes and iterations for the application. Established founding components of the Commercial Design System, OMNI
the design process
At Carnegie Mellon, I learned about human-centered design and designing with the user in mind. Many of the projects and elective courses we take emphasize how important it is to design for the user. Our processes remind us to pay attention to the how someone else will interact with our work.
As part of my internship, I worked closely with a Service Designer, Natalie Kuhn. Recently, she had completed an IDEO workshop on Human-Centered Design and the design process. It was a learning opportunity for both of us as she led me through one of my largest projects and I was able to experience how the methodology I learned at CMU would be applied to real-world, work experience.
Additionally, I logged what parts of design research and the design process I was working on. It revealed to me the pieces of the process where I thrive such as usability testing, synthesizing the information, and participating in ideation sessions.
human-centered design research project
Commercial Bank Design sits in a space where their consumers are people at large businesses, making them a business-to-business focused group. Being in a new space, there weren’t many options for research and user testing. The teams had used proxy clients that they had researched and recruited to test out their products and interview to understand how business want to understand their financial health.
To kickstart my restart project, I networked with family friends and my parents’ co-workers that sit in the B2B space and would find a Commercial Banking platform to be beneficial to their work. I researched and recruited several proxy clients to interview and later, use as participants in a usability test for an interactive dashboard.
I created a research guide for upcoming research with “proxy clients” to understand how they manage their finances and financial health. I proposed the question: How might we better understand the needs of business and how they track their financial health?
why are people in finance unhappy?
designing at the pain point
Reimagining the way our clients understand their financial health.
Through an informative dashboard.
usability testing an interactive dashboard
where do we go from here?
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Other Projects
Being a part of the Treasury Management, I was excited to be working with a diverse group of designers, all working on different projects. As part of my internship and the goals I had set at the beginning of the summer, I wanted to get a taste for what everyone was doing Assisted in facilitating workshops, mapped out future state designs and created a template for downloadable escrow statements
Visuals and Branding
Creating the avatars was a strong start to learning how to work Sketch application. Enjoyed doing a “sprint” (fast-paced exercise) for the One Experience designs
User Research
Facilitated several of the usability testing sessions for eStatements. Helped to document and participated in a Design Jam for Account Summary which might influence the one of the large projects (Human-Centered Design Research Project)
This week has been going well. I’m trying to figure out if I can handle working on about 5 projects simultaneously. I think that I’m a little worried that I won’t be able to do that but I find the smaller projects to be really interesting and wouldn’t want to give them up. I am giving it 1-2 weeks to see how it plays out
